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Contact Details
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details below:

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Email: info@myvoice-mychoice.com

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Registered Address:

61 Bridge Street

Kington

HR5 3DJ

United Kingdom

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Our Commitment to Safeguarding Given the nature of our services through My Voice, My Choice, we prioritise the safety, confidentiality, and protection of all users, especially children and young people. Any data collected is handled with strict safeguarding protocols. 3. What Personal Data We Collect We may collect and process the following types of personal data: Identity Data (e.g. name, username, or anonymous identifiers) Contact Data (e.g. email address) Safeguarding Data (e.g. reports, concerns, disclosures submitted) Technical Data (e.g. IP address, device type, browser type) Usage Data (e.g. how users interact with our website or app) Communication Data (e.g. messages, feedback, support requests) Where possible, we encourage anonymous reporting to protect user identity. 4. How We Collect Your Data We collect data through: Direct submissions (e.g. voice boxes, app, website forms) Automated technologies (e.g. cookies, analytics tools) Communications (e.g. emails or support requests) 5. How We Use Your Data We use your data to: Provide and operate our safeguarding services Respond to concerns, disclosures, or reports Improve our platform, services, and user experience Monitor and ensure platform safety and security Comply with legal and regulatory obligations 6. Legal Basis for Processing We process personal data under the following lawful bases: Consent – where you have given clear permission Legal Obligation – where processing is required by law Vital Interests – to protect someone’s life or safety Public Task – safeguarding and child protection purposes Legitimate Interests – improving services and ensuring safety 7. Data Sharing We may share data with: Safeguarding authorities (e.g. schools, local authorities, police) Professional advisors and service providers IT and hosting providers We only share data where necessary, lawful, and proportionate. 8. International Data Transfers Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as: UK-approved Standard Contractual Clauses Secure, compliant data processing agreements 9. Data Security We implement robust security measures, including: Encryption and secure data storage Restricted access controls Regular security reviews and monitoring 10. Data Retention We retain personal data only for as long as necessary: Safeguarding data: retained in line with legal obligations General data: retained only as long as required for service delivery Data is securely deleted when no longer needed. 11. Your Data Protection Rights Under UK GDPR, you have the right to: Access your personal data Request correction of inaccurate data Request erasure (“right to be forgotten”) Restrict or object to processing Data portability Withdraw consent at any time To exercise your rights, contact: info@myvoice-mychoice.com 12. Children’s Privacy Protecting children is at the core of our mission. We: Minimise data collection Encourage anonymous reporting Apply enhanced safeguarding measures Ensure all processing is fair, lawful, and appropriate 13. Cookies and Tracking We use cookies and similar technologies to: Improve website functionality Analyse usage Enhance user experience You can control cookies through your browser settings. 14. Complaints If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK supervisory authority: Information Commissioner’s Office (ICO) Website: https://www.ico.org.uk 15. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Confidentiality NoticeAll information shared is treated with strict confidentiality and handled in line with safeguarding and data protection policies.

 

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